Reimagining the world of bespoke chocolate
KITKAT, beloved by all ages, is a top choice for chocolate snacks nationwide. The KITKAT CHOCOLATORY, a boutique initiative, provided customers with a personalised crafting experience and exclusive editions.
The Solution
Collaborating closely with KITKAT Chocolatory, our team of experts designed and implemented a bespoke IoT system and tablet app that catered to every aspect of the chocolate-making journey. The app seamlessly connected with the kitchen operations and ensured a smooth flow of orders, enabling the chocolatiers to receive real-time notifications and updates.
Customers could experience a unique user journey through the tablet app and select from a wide range of flavours, toppings, and decorative elements to create their own bespoke KITKAT bars. This resulted in a truly personalized product.
The Results
Enhanced Customer Engagement
The app's interactive features boosted engagement and satisfaction, forging stronger ties between customers and the brand.
Unique Brand Experience
By enabling customers to design their own KITKAT bars, the app fostered brand distinctiveness, ownership, and a positive word-of-mouth.
Increased Sales
The interactive and immersive nature of the app led to an uplift in sales, as customers were enticed to explore and experiment with different flavours and toppings, resulting in repeat visits and higher customer retention.
Key services we provided
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Why work with Trinergy?
People Approach – Our people are individually talented, and collectively functions perfectly as a team, while being guided by seasoned team leads.
Process Approach – We have well-established creative processes, technology processes and project management processes catering to many different businesses.
Performance Approach – Our mantra is to exceed our client’s expectations and satisfaction, and to achieve a long-lasting business relationship.
Awards & Certificates – We are a creative tech agency of numerous awards and certificates that support and endorse our work.
Extensive Experience – We were founded in 2010, giving us more than decade of experience in delivering quality products and services to our client.
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