Privacy Policy

Introduction

At Trinergy Digital Sdn Bhd and all its subsidiaries, associates and affiliates (collectively, “Trinergy”, "we", "our", or "us") are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website located at www.trinergydigital.com ("Website").

1. Information We Collect
   1. Personal Identification Information: This includes your name, email address, phone number, and any other information you provide when you contact us, sign up for our services, or interact with our Website.
   2. Technical Data: This includes your IP address, browser type, operating system, referring URLs, access times, and other technical information collected through cookies and similar technologies.
   3. Usage Data: This includes information about how you use our Website, such as the pages you visit, the links you click, and other actions you take on the Website.
2. How We Use Your Information

   We use the personal information we collect for the following purposes:

   1. To Provide and Improve Our Services: We use your information to provide, maintain, and improve our services, as well as to develop new products and services.
   2. To Communicate with You: We use your information to communicate with you, respond to your inquiries, and provide customer support.
   3. To Personalise Your Experience: We use your information to personalise your experience on our Website, such as by providing content and advertisements that may be of interest to you.
   4. To Conduct Marketing Activities: We may use your information to send you promotional materials and updates about our products and services, with your consent where required by law.
   5. To Analyse and Improve Our Website: We use your information to understand how our Website is used, to monitor and analyse usage and trends, and to improve the functionality and user experience of our Website.
3. How We Protect Your Information

   We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

   1. Encryption: We use encryption to protect sensitive information transmitted online.
   2. Access Controls: We restrict access to your personal information to those employees, contractors, and agents who need to know that information in order to process it on our behalf.
   3. Data Storage: We store your personal information on secure servers and implement physical, electronic, and procedural safeguards to protect your information.
4. Sharing Your Information

   We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

   1. Service Providers: We may share your information with trusted service providers who assist us in operating our Website, conducting our business, or providing services to you, as long as those parties agree to keep your information confidential.
   2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
   3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
5. Your Rights

   You have the following rights regarding your personal information:

   1. Access and Correction: You have the right to access and correct your personal information. You may request a copy of the information we hold about you or ask us to correct any inaccuracies.
   2. Deletion: You have the right to request that we delete your personal information, subject to certain exceptions provided by law.
   3. Objection and Restriction: You have the right to object to the processing of your personal information and to request that we restrict the processing of your personal information.
   4. Data Portability: You have the right to request that we transfer your personal information to another organisation, or directly to you, under certain conditions.
   5. Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
      To exercise any of these rights, please contact us using the right contact channel and information provided below. However, we reserve our rights to object to requests that we believe are unreasonable, excessive, or unfounded.
6. Cookies and Similar Technologies

   We use cookies and similar technologies to collect technical data and usage data to improve our Website and provide a better user experience. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

7. Third-Party Links

   Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.

8. Changes to This Privacy Policy

   We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

   If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hi@trinergydigital.com.

10. Governing Law

    This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising out of or relating to this Privacy Policy or your use of the Website will be subject to the exclusive jurisdiction of the courts of Malaysia.