Transforming the Digital Presence of MACH by Hong Leong Bank
MACH by Hong Leong Bank targeted millennials and Generation Y. It provided tailored "life-starter" products reflecting the bank's commitment to innovation and personalised services.
The Solution
We revamped the UI/UX, and integrated an AI-powered chatbot and live chat system for instant customer support. We also built a robust backend architecture for seamless functionality.
The result? MACH's website offers vibrant design and convenient banking services. AI-driven chat systems enhance engagement, reducing response times for an improved customer journey.
The Results
Elevated Appeal
The digital overhaul elevated Mach's appeal to its intended audience. The revamped platform mirrored the aspirations of this demographic, who value tech-forward experiences that align with their lifestyles.
Enhanced Customer Support
Our live chat connects users with bank reps instantly for product info, account help, or site navigation.
Strengthened Brand Image
MACH's digital revamp not only functioned well but also aligned with its brand, showcasing a commitment to digital advancement.
Key services we provided
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Key Solutions We Provided
View allContent Management System
Content Management System
Content Management Systems are a widely embraced solution to enhance the efficiency of managing content across digital channels.
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Loyalty Programme System
Loyalty Programme System
This system is a strategic tool that can significantly contribute to building and maintaining robust customer relationships.
Learn moree-Commerce System
e-Commerce System
Bridging the gap between buyers and sellers through online platforms and transforming the way businesses access market opportunities.
Learn moreLive Chat & Chatbot
Live Chat & Chatbot
Foster real-time engagement, resolve queries promptly, and enhance customer satisfaction by providing on-the-spot digital support.
Learn moreLearning Management System
Learning Management System
A centralised and digital environment for learners and instructors to interact, access resources, and engage in learning activities.
Learn moreSoftware as a Service
Software as a Service
Software as a Service emerges as a transformative model that redefines how businesses acquire and deploy software applications.
Learn moreInternet of Things
Internet of Things
Embrace an interconnected digital ecosystem with the potential to revolutionise how we live, work, and interact with the world.
Learn moreRevolutionize Engagement with a Social & Gaming Platform | Trinergy
Revolutionize Engagement with a Social & Gaming Platform | Trinergy
Learn how Trinergy’s innovative social and gaming platforms can help revolutionize user engagement and drive success for your business.
Learn moreArtifical Intelligence
Artifical Intelligence
A revolutionary innovation that holds the potential to unlock unprecedented levels of efficiency, performance, personalisation, and insights.
Learn moreWorkflow Management System
Workflow Management System
A potent digital tool that takes the role of a digital conductor, orchestrating the flow of work through steps to ensure efficiency and accountability.
Learn moreVirtual & Augmented Reality
Virtual & Augmented Reality
Merging the digital and physical worlds to transform the way we interact with our surroundings and information.
Learn moreBespoke Solutions
Bespoke Solutions
Tailor-made solutions crafted to precisely address the distinctive needs of each enterprise.
Learn moreMarTech
MarTech
The convergence of marketing and technology, an alchemy that melds creativity with data-driven precision that will shape the future of marketing.
Learn moreFinTech
FinTech
FinTech is a paradigm shift that emerged as an innovative and inclusive method for managing, investing, and transferring money.
Learn moreWhy work with Trinergy?
People Approach – Our people are individually talented, and collectively functions perfectly as a team, while being guided by seasoned team leads.
Process Approach – We have well-established creative processes, technology processes and project management processes catering to many different businesses.
Performance Approach – Our mantra is to exceed our client’s expectations and satisfaction, and to achieve a long-lasting business relationship.
Awards & Certificates – We are a creative tech agency of numerous awards and certificates that support and endorse our work.
Extensive Experience – We were founded in 2010, giving us more than decade of experience in delivering quality products and services to our client.
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The content provided herein is subject to certain limitations due to the sensitive nature of the information involved. We acknowledge that while our intent is to provide accurate and relevant content, certain details may be deliberately omitted or altered in order to safeguard the confidentiality and interests of the client. It is important to note that the content shared may not encompass the entirety of the subject matter. The omission of specific details is a precautionary measure taken to ensure the privacy and security of the client. As a result, the information presented may not be entirely accurate or exhaustive. We strive to maintain the highest standards of confidentiality and integrity in our interactions. The content provided should be understood within the context of these limitations and the paramount importance of protecting sensitive information.
